At Leon & Legacy, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery, subject to the conditions outlined below.

1. 30-Day Easy Returns

We offer a 30-day return and exchange window from the date your order is delivered (https://leonandlegacy.com).

You may request a return or exchange if:

  • You received a defective or damaged item
  • Your item was damaged during delivery
  • You received the wrong item
  • You are not satisfied with your purchase and the item meets our return conditions

All return requests must be submitted within 30 days of delivery.

2. Return Eligibility

To qualify for a return or exchange, the item must:

  • Be unused, unworn, and unwashed
  • Be in its original condition
  • Be returned in the original packaging
  • Include all original tags, accessories, and included items
  • Show no signs of wear, scratches, damage, or alterations

We reserve the right to reject returns that do not meet these conditions.

3. Items Not Eligible for Return

The following items are not eligible for return or exchange:

  • Items that have been worn, used, or altered
  • Items damaged or scratched after delivery
  • Items with missing original packaging, tags, or accessories
  • Items damaged due to improper use or handling
  • Items marked Final Sale
  • Returns requested after the 30-day return period

4. Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us immediately. For faster assistance, reach out within 48–72 hours of delivery and provide:

  • Your order number
  • A brief description of the issue
  • Clear photos or videos showing the defect or damage
  • Photos of the packaging (where applicable)

After reviewing your submission, our support team will confirm eligibility for a return, replacement, or exchange.

5. Exchanges

If you receive a defective, damaged, or incorrect item, we will offer an exchange or replacement at no additional product cost.

For standard size or style exchanges, replacement items will be shipped once the returned item has been received and successfully inspected. All exchanges are subject to stock availability.

6. Return Shipping

  • Defective, Damaged, or Incorrect Items: We will provide a free return shipping label or arrange pickup where applicable.
  • Standard Returns/Exchanges: Return shipping arrangements and costs depend on the nature and location of the return.

Please do not send any items back without receiving prior instructions from our support team. Unauthorized returns will not be accepted.

7. Return Inspection

All returned items undergo a quality inspection before a refund or exchange is approved. The item must be:

  • Unused and in original condition
  • Free from dirt, wear, scents, or physical damage
  • Complete with original tags and packaging

If an item shows signs of wear, damage, or missing components, the return may be rejected or subject to a partial refund where permitted by law.

8. Refunds

Once your returned item is received, inspected, and approved:

  • Refunds will be issued to your original payment method.
  • Processing generally takes 12–15 business days after return approval, depending on your financial institution or payment provider.

9. Order Cancellations

Orders may be cancelled within 24 hours of placement, provided the order has not already been processed or shipped. Once an order enters processing or shipment, it can no longer be cancelled. You may instead request a return upon delivery.

10. Final Sale Items

Products clearly marked as Final Sale are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect.

11. How to Start a Return

  1. Contact Us: Reach out via email at info@leonandlegacy.com or WhatsApp.
  2. Provide Details: Include your order number and the reason for your return.
  3. Submit Media: Attach clear photos or videos if requested.
  4. Follow Instructions: Wait for approval and follow the return shipping instructions provided.
  5. Processing: Once received and inspected, we will process your refund or exchange.

12. Contact Us

For questions regarding returns, exchanges, or refunds, please reach out to Leon & Legacy: